Once your account is open, you will receive an email confirming your User ID along with instructions of how to operate your savings account.

You will be able to log in for the first time once you have received your Unique User ID and account number. These will be sent to you after your account has been opened.

When you have received this information simply enter the details in the appropriate places on the login screen and click 'Login'.

• Enter your User ID and Password. This is the password you gave when you opened your account.
• The first time you log in, your full memorable details will be displayed. On all future log ins you will be asked to provide 3 random characters from one of your memorable details that you submitted when applying for your account.
• If you are still experiencing problems please visit the section entitled 'Technical Assistance'.

If after consulting the Technical Assistance section you are still experiencing problems please email us at enquiries@westbromwebsave.co.uk or call us on 0345 604 8034. We are open Monday to Friday 8:30am – 6:00pm; Saturday 8:30am - 12:30pm.

For security reasons the first time you log in to your account you will be prompted to change your password. This process ensures that the account holder is the only person who actually knows what the password is and is therefore the only person authorised to access the account.

To be able to operate your account you must submit your Memorable Details to us when you apply for your account. These details are required to increase the security of the login process.

Yes, your WeBSave account is available 24 hours a day, 365 days a year, other than during scheduled maintenance periods. Please note: if transactions are made during a weekend or Bank Holiday they will not be completed until the next working day.

You need a nominated account to be able to transfer money to and from your WeBSave account.

When you apply to open a WeBSave account you will be asked to nominate one account.

We will not accept nominated bank accounts in the name of third parties, businesses, sole traders, partnerships or limited companies. It must be a UK bank or building society account in your name(s).

Please check to ensure that any account that you choose to nominate is capable of sending and receiving electronic payments, i.e. Faster Payments, CHAPS or BACS.

You can only nominate one account.

We will not accept nominated bank accounts in the name of third parties, businesses, sole traders, partnerships or limited companies. It must be a UK bank or building society account in your name(s).

Please check to ensure that any account that you choose to nominate is capable of sending and receiving electronic payments, i.e. Faster Payments, CHAPS or BACS.

To change or set up your nominated account go to ‘Change nominated account’ in ‘Change Details’ and follow the on screen instructions.

If your WeBSave account is a joint account you should follow the steps as prompted and you will be asked to print and return a Change Nominated Account Form to us at the below address.

West Bromwich Building Society
PO Box 971
1 Cobalt Park Way
WALLSEND
NE28 5FE

We will not accept nominated bank accounts in the name of third parties, businesses, sole traders, partnerships or limited companies. It must be a UK bank or building society account in your name(s).

Please check to ensure that any account that you choose to nominate is capable of sending and receiving electronic payments, i.e. Faster Payments, CHAPS or BACS.

Go to ‘‘Account options’ in ‘Account summary’, choose the account you wish to transfer your savings from and then select ‘Move money’. You must then enter the appropriate response in each of the following fields:

Step 1: Set up a nominated account if one was not set up when opening your account.

Step 2: Select the account from which you wish to transfer money from. All applicable accounts will be shown within a drop down menu.

Step 3: Select the account which you wish to transfer money to. All applicable accounts will be shown within a drop down menu.

Step 4: Enter the amount you wish to transfer.

Step 5: Date options will then be displayed, and you must select one of the following options:

As soon as possible
Choose another date
Recurring Transaction

Step 6: Submit payment by clicking ‘Next’. You will be asked to confirm the details you have entered, prompted to enter your password and asked to click ‘confirm’. Once this has been completed, your transaction will be processed.

See ‘How do I transfer out of my Savings account?’

Transfers into your WeBSave account

Electronic payments will be credited to your WeBSave account no later than the end of the next working day. Please note: if your funds are sent directly from your bank or building society and they do not use faster payments, it will be three to four working days before they are received and credited to your WeBSave account.

Transfers from your WeBSave account

When transferring money from your WeBSave account to your nominated account, payments should reach your nominated account by the end of the working day following the date of the withdrawal. Requests to transfer money out of your WeBSave account which are received before 3.30pm on a working day will be processed the same day. Requests received after 3.30pm will be processed the next working day.

Choose ‘Account options’ in ‘Account summary’ for the account you wish to close and then select ‘Move money’. You must then enter the appropriate response in each of the following fields:

Step 1: Set up a nominated account if one was not set up when opening your account.

Step 2: Select the account from which you wish to transfer money from. All applicable accounts will be shown within a drop down menu.

Step 3: Select the account which you wish to transfer money to. All applicable accounts will be shown within a drop down menu.

Step 4: Enter the amount you wish to transfer – this must match the balance of the WeBSave account you wish to close.

Step 5: Date options will then be displayed, and you must choose from the following options:

As soon as possible
Choose another date
Recurring Transaction

Step 6: Submit payment by clicking ‘Next’. You will then be asked to confirm the details you have entered and be prompted to click either ‘Close Account’ or ‘Edit’.

Step 7: If you chose to close the account, you will be prompted to click ‘Confirm Account Closure’.

Step 8: When you click ‘Confirm Account Closure’ you will be asked to confirm the details you have entered and be prompted to enter your password and again click ‘confirm’. Once this has been completed, the account closure will be processed. Any interest will be automatically calculated and will be transferred with your money to your nominated account.

To do this you will need to log in to the online banking facility of the bank or building society where your nominated account is held and send the funds to us by electronic payment. Alternatively, you could contact the bank or building society where your nominated account is held and ask them to send the required funds from your nominated account.

The details to use to send electronic payments to us are:

Sort code: 20-93-56

Account number: 63366774

Beneficiary: Your Full Name (first name and second name)

Reference: Your WeBSave Account Number (XXX1234567XXX). Failure to quote your full account number may result in the payment being returned.

Type of account: Personal

Electronic payments will be credited to your WeBSave account no later than the end of the next working day. Please note: if your funds are sent directly from your bank or building society and they do not use faster payments, it will be three to four working days before they are received and credited to your WeBSave account.

If you wish to make regular payments into your WeBSave account you may find it more convenient to set up a standing order from your nominated account. To do this you will need to log in to the online banking facility of the bank or building society where your nominated account is held and set up a standing order. Alternatively, you could contact your bank or building society directly and ask them to set up a standing order for you. Please remember, you will need to tell your bank or building society if you want to stop the standing order payment in the future as we are unable to do this for you.

Please ensure that the amount of your deposit is within the Terms and Conditions of your WeBSave account and is sent from your nominated account. If it is not within the Terms and Conditions of your WeBSave account or was not sent from your nominated account we will return the deposit to the account that it was sent from.

• Confirmation of Payee is an account name-checking service. We will use it to make sure your withdrawals are sent to the correct nominated account that is in one of the account holders names.

• WeBSave will be joining the Confirmation of Payee (CoP) scheme on 15 October 2024. The CoP scheme is designed to reduce fraud and ensure payments are made to the intended recipient by verifying the account holders name against the account details. These FAQ's provide more information.

• These checks are designed to help stop payments going to the wrong account by spotting mistakes and adding extra security steps to prevent fraud.

• Building Societies and Banks share information with each other to confirm the account details match the details that you have input. To use CoP, they need to pass rigorous security checks and are regulated by the Financial Conduct Authority (FCA).

• When you set up a new nominated account, we will carry out a Confirmation of Payee check before you are able to use the nominated account.

• There are 4 main matching scenarios;
• Match - The details you have entered are a match on your proposed nominated account.
• Close Match - The details you have entered are a close match on your proposed nominated account.
• No Match - The details you have entered do not match on your proposed nominated account.
• Account Not Found - The sort code and or account number for your proposed nominated account cannot be found.

• If the matching scenario is a match, you will be able to proceed to set up your nominated account.
• There are valid reasons why a match cannot be obtained, or a CoP check may not be possible.
• For all other matching scenarios there will be on screen instructions for you to follow to continue to set up your nominated account. This will generally be by either changing some of the details you have input or providing us documentation to verify that the nominated account belongs to you.

• Please ensure your nominated account details are accurately entered.
• Double check the sort code and account number are correct.
• The nominated account may not be found for a CoP check if it has not been open for more than 24 hours.
• If you have changed name recently, is it correct on your WeBSave account and your proposed nominated account.
• You cannot use a business account as your nominated account.

• When you send money from your nominated account to your WeBSave account for the first time, the Building Society or Bank where you hold your nominated account mayaccount may use COP to ensure that your WeBSave account details are a match for those you have provided.
• When sending money from your nominated account please use the following details:
• Sort code: 20-93-56
• Account number: 63366774
• Beneficiary: Your Full Name (first name and second name)
• Reference: Your WeBSave Account Number (XXX1234567XXX). Failure to quote your full account number may result in the payment being returned.
• Type of account: Personal

Please note that other Banks and Building Societies that participate in the CoP scheme have 7 days to register with us once we have signed up to the scheme. During this period there may be an overlap where the old details are still applicable, so we kindly ask that if you don’t receive a positive match after our go live date when pushing funds into your account that you use the old funding information in the interim. These are:

• Sort code: 20-93-56 (Operated through our bankers)
• Account number: 63366774
• Beneficiary: WestBrom WeBSave
• Reference: Your full individual WeBSave account number (for example ABC1234567XYZ). Failure to quote your full account number may result in the payment being returned.

• If you consider it is in your best interest to opt your WeBSave accounts out of CoP you can do so. If you require further information and support on how to do this please call us on 0345 604 8034. You can contact us to opt back into CoP in the future if your circumstances change.

• You can also find further information on Confirmation of Payee on the Pay.UK website here. Pay.UK is the organisation which oversees Confirmation of Payee on behalf of the industry.

Your current 'processed' balance is always visible on the account summary screen for your individual accounts. Remember this may not be your available balance.

Full details of your available balance are displayed on your account statement screen, accessed via ‘Statement’ in ‘Account options’.

Whenever you access an account from ‘My accounts’ you will be presented with an onscreen mini-statement showing your last five transactions.

The 'available' balance is the actual value of money available to the account holder(s) for transfer purposes, subject to your account terms and conditions.

The 'processed' balance is the total balance of the account and includes transactions which may not have been cleared. This is the balance upon which interest is earned on the account and will always be displayed on the account summary screen.

Your account balance will be updated periodically throughout a working day.

Whenever you log in to your account you will automatically be presented with an account summary. Click on 'Statement' in ‘Account options’ for a specific account. Your last five transactions will be displayed on the on screen account statement. To view alternative transactions select 'Custom' from the 'Statement Type' option and then select your chosen dates and click 'Continue' to view the selected statement.

Your WeBSave account statements will show the following information for each transaction:

• date of transaction
• status of transaction i.e. cleared/pending/completed/processed
• details of transaction
• money in/money out indicator
• amount of transaction
• updated balance on account

You may download an annual statement at any time by logging in to your account, selecting 'Custom' from the 'Statement Type' option and then selecting your chosen dates. To produce your customised statement click 'Continue'.

Our online savings accounts have been designed for use with your personal financial management software. You can download your custom statement and import it into the financial management package Microsoft Money (not supplied) or within spreadsheet packages such as Microsoft Excel (not supplied) which support the Comma Separated Value (csv) format.

Please be aware that downloading your personal information will transfer your financial information from our computer onto your computer and therefore you should take appropriate steps in order to secure the information and prevent other users from accessing the file.

• Processed - the transfer has been completed and once cleared will form part of your 'Balance available for withdrawal'. Subject to account Terms and Conditions, you can withdraw from your 'Balance available for withdrawal'
• Processing - the transfer is currently being processed, but is not complete. Once the transfer has cleared and is available for withdrawal it will be shown in the 'Balance available for withdrawal'. Subject to account Terms and Conditions, you can withdraw from your 'Balance available for withdrawal'
• Pending - your instruction has been submitted and received by us and will be carried out on the given date.

To change your address go to ‘Change Address’ in ‘Change Details’ and follow the on screen instructions. Each account holder must log in and change address for joint accounts.

You will receive confirmation of any change in writing.

To change your name go to ‘Change name’ in ‘Change Details’. You will be instructed to complete a Change of Personal Details Form. Once completed, this form should be signed by all account holders and returned to us together with documentary evidence of your change of name. Evidence should be in the form of an original or certified copy of a Marriage Certificate, Deed Poll or Decree Absolute.

Once we have received this instruction, and if applicable supporting documentation, your details will be changed within 5 working days. You will receive confirmation of any change in writing.

To change your email address go to ‘Change email address’ in ‘Change Details’ and follow the on screen instructions.

To change your memorable data go to ‘Change memorable details’ in ‘Change Details’ and follow the on screen instructions.

To change your password go to ‘Change password’ in ‘Change Details’ and follow the on screen instructions.

To change the way your interest is paid go to ‘My accounts’ and select the account you want to make the change to, then go to ‘Account details’ and follow the on screen instructions.

You can amend the account where the interest is paid to or the interest frequency or both subject to the terms and conditions of the account.

To view the way your interest is paid go to ‘My accounts’ and select the account you want to view and then go to ‘Account details’.

To change your nominated account go to ‘Change nominated account’ in ‘Change Details’ and follow the on screen instructions.

If your WeBSave account is a joint account please follow the steps above and you will be asked to print and return a Change Nominated Account Form to us at the below address.

West Bromwich Building Society
PO Box 971
1 Cobalt Park Way
WALLSEND
NE28 5FE

We will not accept nominated bank accounts in the name of third parties, businesses, sole traders, partnerships or limited companies. It must be a UK bank or building society account in your name(s).

Please check to ensure that any account that you choose to nominate is capable of sending and receiving electronic payments, i.e. Faster Payments, CHAPS or BACS.

To add an additional account holder to an account go to ‘Add an account holder’ in ‘Change Details’ and follow the on screen instructions.

In order to set up an additional holder on your account you must complete and return an Addition of Second Account Holder Form together with suitable proofs of identity and residency for the holder you wish to add. By adding a second account holder it may also be necessary for you to complete a Change Nominated Account Form (included with the form).

We require a letter signed by BOTH account holders confirming that they wish one person to be removed.

Please refer to: Making the most of your ISA.

Yes, transfers of existing ISAs are allowed between banks and building societies but there are a few rules that apply. If you want to move your ISA you need to let your new provider know and then they will manage the transfer process with your old bank/building society. Cash ISAs can be transferred to another Cash ISA or a Stocks and Shares ISA. You can also move from a Stocks and Shares ISA into a Cash ISA.

If you want to transfer the money you have invested in an ISA during the current tax year, you must transfer all of it to the new provider. For previous year’s ISA subscriptions, you can choose to transfer all or part of your savings. Please remember to check the terms and conditions of your account to see if there any restrictions or charges which may be applied when transferring an ISA.

If you are applying for a new WeBSave ISA you will be given the option to initiate the transfer of the ISAs that you hold into your WeBSave ISA during the application process.

If you have an existing WeBSave ISA the form to initiate the transfer of the ISAs that you hold into your WeBSave ISA is here:

ISA Transfer Form

Yes, subject to the terms and conditions of your ISA.

Encryption technology

We provide a safe and secure environment in which to operate your online savings account. Your access and use of our web site is validated and protected using the Secure Socket Layer (SSL) protocol, using 128-bit encryption, the latest encryption technology, so that information passed between us and you is scrambled, and so cannot be read or understood by anyone else. You should also see a padlock symbol or key appear in your web browser, which indicates that the session is secure and the web site address begins https:// rather than http://. It is important that the browser software you use supports 128-bit encryption that is used by us. Older versions of browsers may not offer this support. In addition, if you are using Internet Explorer 7 or later, you may see the address bar turn Green, which is additional security that you are accessing the genuine West Bromwich Building Society WeBSave account.

Firewall protection

We utilise firewalls to restrict access to our systems, and routine monitoring is performed, to protect your information from unauthorised access.

Secure log in

Your account can only be accessed by entering your unique User ID and password. Additional personal memorable data will also be required.

System time-out

You will be automatically logged out of your account if you leave your screen inactive for more than fifteen minutes. Whilst you should always log off whenever you leave your computer, the automatic time-out provides some additional protection.

Last login date and time

Whenever you log in to your account, the date and time that you last logged in is displayed for your protection.

Online certificates

We utilise online security certificates, issued by VeriSign, so that you can verify that our web site is genuine. Clicking on the gold padlock at the bottom of the web browser allows you to view our certificate. If a warning message is displayed, you should not enter the site.

Telephone help

Our help line is available on 0345 604 8034
Our lines are open Monday to Friday 8.30am – 6.00pm; Saturday 8.30am – 12.30pm

With your Security Details

Protect your security details

Whenever you operate your account online, you are required to enter your User ID and password. This process is necessary for security reasons, so that the system can establish your identity.

• It is important that you destroy your original notification, once the information has been memorised, and that you do not divulge this or other information which is used to identify you, such as your memorable data, to anyone else, under any circumstances.
• Take care to ensure that nobody observes you when you are using this information to gain access to your account.
• Do not retain your password or memorable data in written format, and do not store this information on your computer. If you need to keep a record of this information, it is important that, if discovered by anyone, it is in a format that is only recognisable to you, and that the information is stored in a secure place.
• Do not forward your security details to us, or anyone else, via email. Email is not a secure method of data transmission, unless it is encrypted.
• Change your password IMMEDIATELY if you suspect that it is known by someone else.

Contact us immediately if you suspect your security information is known to someone else

If you lose your User ID/password, or suspect that the information has been discovered by someone else, please contact us on 0345 604 8034. Once we have established your identity, you will be issued with a new unique User ID code, which will be sent to you by post. Your password will be reset with part of your new password being given to you during your secure telephone call and the remaining digits will be issued by email to you.

Be aware of security issues when accessing your account

• Ensure you are not overlooked when logging on to your account, especially if you are accessing your account in a public area.
• Do not leave your PC unattended when you are logged on to your account.
• Ensure that you log off correctly when you are finished.
• Close your browser after logging off. This is particularly important if you are accessing your account from a shared environment.

Check the date and time of your last visit

Whenever you log on to your account, the date and time of your last visit is displayed on screen, for your added protection.

Use strong passwords

This is a basic precaution but one which many people ignore. Choose something suitably complex (mixture of letters and numbers) which is easily remembered but cannot be easily guessed. It is good practice to change your password on a regular basis. If you suspect that someone may know of these details ensure that your password is changed and contact us on 0345 604 8034 as soon as possible. The safest place to keep your password is in your head.

Install a personal firewall

A personal firewall acts like a security guard, checking all data sent to or being sent from your computer. It will only permit access (in or out) to those who you have authorised. It will block anyone who it thinks should not be permitted, and will usually advise you that it is doing so, giving you the opportunity to permit access on a one off, or permanent basis. You may need to make a few adjustments to your rules at first, e.g. if you deny everything, you'll receive warning messages on a frequent basis. If you permit everything, there's little point in the guard being there! Personal firewalls are often purchased as part of a software security package, or you can download free software.

Update your Operating System

If you run Microsoft Windows, run the Windows update feature regularly or even better, leave the default settings of Automatic Update enabled so that this is done automatically for you.

Home computers are often a popular target for intruders looking for credit card numbers, bank account information, and anything else they can find. Intruders are not only after money-related information - they also want your computer's resources, which are usually not very secure, because most of us don't have the technical know-how. Added to this, with cable and broadband access, many are permanently connected - sitting targets! Intruders can use your computer to attack other computers. You can help yourself by ensuring that you have some basic security knowledge to minimise the risk of unauthorised access to your data.

Some basic guidelines have been provided in the previous section 'What you should do', and some additional guidance is provided below. If you require more detailed guidelines, take a look at CERT's web site (www.cert.org), which has a more detailed guide on home security.

Install Anti-virus software

Use anti-virus software on your PC and keep it updated to minimise the risk of infection by new viruses. Contact your local computer retailer for advice on anti-virus software, which looks at the contents of each file, searching for something known to be harmful. When you have the software installed on your PC, it will check any files that you receive, or access. For each file that matches a known pattern, the anti-virus program typically provides several options on how to respond, such as removing the offending patterns or destroying the file.

Remember that new viruses appear daily - ensure that you use software which is routinely updated, e.g. receives updates every time you access the Internet.

Install Anti-spyware software

As the name suggests, Spyware will spy on your activities on your PC. Spyware could monitor the activity on your PC, web sites you visit, keystrokes User IDs and passwords. Anti Spyware software should stop such software being installed in the first place, but can also detect and remove existing installations. As with viruses, it is essential to keep the software up to date.

Remember that new spyware appears daily - ensure that you use software which is routinely updated, e.g. receives updates every time you access the Internet.

Take care opening email attachments

These are a common source of viruses, and virus writers try to con users into opening harmful attachments, e.g. with a subject line ‘I Love You’. In most instances, your anti-virus software will delete harmful files, but the best course of action is don’t open them in the first place, if you are at all suspicious. Take caution when opening attachments with a file type of .vbs, .exe, .bat or .com as these are commonly used by viruses.

Take care when accessing web sites from links in emails you receive

Some fraudsters use this method to try and make you disclose security information. You may receive an email which appears to have been sent by an organisation which you deal with. A link within the email directs you to a fake site, which closely resembles the site you wish to visit. The fraudsters use the scam to trick you into revealing your security information, which may then be used, in some instances, to transfer money from your account this is called Phishing. Many sites now use Green Bar technology to help assure the user that they are using the legitimate site and not a malicious copy.

(The WeBSave site can be checked by looking out for the gold padlock at the bottom of the screen, and clicking on it to check the security certificate. The web site address should begin https://...)

Take care when downloading and installing programs

There are lots of free programs available, and we all like a bargain, but consider what you're downloading before you do it. Downloads may contain a virus, or cause your computer to act in an unexpected way. Ask yourself if it’s worth the risk - how much do you need it, and do you trust the source? Programs with hidden malicious content are called Trojan horses.

Take regular backups of important files and folders

If you store a lot of data on your home computer, it is important that you take regular back-ups of anything that you don't want to lose, in the event of your computer breaking down. Back-ups are a copy of your data, which can be stored on CDs, DVDs, or even simply a paper print out. USB memory sticks are very cheap and fast, efficient method of backing up your important files.

Consider using encryption

When you connect to your bank or building society online, they will ensure that the data is encrypted (coded so that information such as credit card details cannot be viewed in transit) - you can tell it's secure when you see the small gold padlock at the bottom of the screen, and the web site address will begin https://... If this security function isn’t available, consider how sensitive and confidential the information, that you want to send, is, and whether email or input to a web site is the best way to send it.

How secure is the operating environment?

The WeBSave system provides a safe and secure environment in which to operate your WeBSave Savings account. The latest technology, using full 128-bit encryption has been used to ensure online security. However, it is important that the browser software you use supports 128-bit encryption. Older versions of browsers may not offer this support.

For security reasons, each account holder will be provided with a unique User ID and password, and will be required to input this information each time the account is accessed. It is therefore essential that this information is not divulged to anyone else, under any circumstances. Please note that West Bromwich Building Society cannot be held liable for unauthorised use of your User ID/password information. In order to prevent the unauthorised use of your account, you are advised to follow the guidelines in 'What you should do'.

Why do I need my User ID and password?

Your User ID and password enable the system to establish your identity, so that it knows it is dealing with you and nobody else. It is therefore essential that this information is not divulged to anyone else, under any circumstances.

What happens if I lose my User ID/password?

If you suspect that your User ID/password have been discovered by someone else, please contact us on 0345 604 8034 (our lines are open Monday to Friday 8.30am – 6.00pm; Saturday 8.30am – 12.30pm ). Once we have established your identity, you will be issued with a new unique User ID code by post and a new password will be provided. For security your new password will be given to you in two parts during your secure call and the remaining digits will be emailed to you.

Can I change my User ID and password?

When you open an account, you are automatically assigned a unique User ID. For security reasons you are not permitted to change your User ID at any time. As a result, it is important to ensure that you memorise your ID once you receive it.

Please refer to ‘What do I do if I want to change my password?’ section.

How can I protect my account and personal information?

Whilst you are logged in to your account, all communications to and from our site are encrypted for your security. For extra security, and peace of mind, we recommend that you follow the guidelines in 'What you should do'.

We can answer any non-specific account enquiries you may have. You can email us at enquiries@westbromwebsave.co.uk

When sending us information via email please take care not to include any confidential information such as account numbers and User ID/password details etc.

From 25 May 2018, new legislation - called the General Data Protection Regulation (GDPR) - will give you more control over how your personal information is managed. Our new Privacy Notice explains how we use your personal information and your rights under the legislation. You can obtain a copy of the Privacy Notice at www.westbrom.co.uk/privacy-notice.

We are also asking all customers to let us know if they are happy to continue to receive direct marketing communications including features, products and offers from us. To do this please go to ‘Change Details’ then ‘Marketing Preferences’ and update your preferences.

Minimum PC requirements - you will need a P.C. capable of running Microsoft Internet Explorer 6 or above and Firefox 2 or above. Your equipment will need at least the following minimum specification: Windows 2000, Windows XP or Windows Vista. With a high speed broadband connection. Although you may be able to access your WeBSave account using an Apple Macintosh (Mac), it was not originally designed for use with a Mac. At present we are therefore unable to support the use of this account via a Mac.

The default settings of your browser software should allow access to our site without any problems. Because our site has high internet security the default browser settings allowing cookies, SSL2 & SSL3 must be selected.

If you cannot access the log on page, please reset your browser to its default settings by following the instructions below. These instructions apply only to Microsoft Internet Explorer.

1. From your web browser select tools.
2. Click on Internet Options.
3. Select the advanced tab.
4. Click on the Restore Defaults button.
5. Click on the OK button.

You can download the browsers from the following internet sites:

Microsoft browsers - http://www.microsoft.com/

Firefox browser - http://www.mozilla.com

On Microsoft Internet Explorer go to the browser Toolbar menu and click HELP / ABOUT INTERNET EXPLORER.

On Firefox go to the browser Toolbar menu and click HELP / ABOUT MOZILLA FIREFOX.

No, you are free to use any computer anywhere in the UK to access your account as long as it has the minimum specification as described above, and the country you are in does not prohibit the use of 128-bit encryption.

You are free to use any computer anywhere in the UK to access your account as long as it has the minimum specification as described above, and the country you are in does not prohibit the use of 128-bit encryption.

Please note West Bromwich Building Society will, from time to time, need to make changes to the WeBSave website for technical and/or maintenance reasons.

We can accept Power of Attorney arrangements, with the exception of General Power of Attorneys, on our WeBSave accounts.

If you register a Power of Attorney on a WeBSave account it is the Attorney who will be able to access and manage the account. The Donor’s access will be revoked.

Please contact us on 0345 604 8034 to discuss your requirements and we will send you the necessary form to set up this arrangement.

Please contact us on 0345 604 8034 to discuss your request and we will send you the necessary pack to complete and return to us to do this. Please be aware, it is not possible for you to apply for any WeBSave account on-line where you wish to use a Power of Attorney.

The account will be in the Donor’s name. The Attorney will operate the account for the Donor.

Due to HM Revenue and Customs (HMRC) rules, the opening of ISAs using a Power of Attorney is more limited than the opening of other types of savings account. For further information about when an Attorney can use a Power of Attorney to open an ISA, please click here.

Please use this link: Power of Attorney