Logging in for the first time

How will I know that my account has been opened?
How do I log in for the first time?
Why am I asked to change my password when I log in for the first time?
Why must I enter Memorable Details?
Can I access my account at weekends and bank holidays?

Useful documents

You will need to use Adobe Acrobat Reader to view these forms/documents. If you do not have it on your PC, you can download it here.

Change of personal details form

Change of Nominated Account details

Addition of second account holder form

ISA Transfer Form

WeBSave Service Terms and Conditions

Identification document

Making deposits and withdrawals

Why do I need a nominated account?
How many nominated accounts can I have?
How do I set up a new nominated account or change an existing nominated account?
How do I transfer money out of my WeBSave account?
How do I set up regular transfers?
How long will it take for money to reach my account?
How do I close my WeBSave account?
How do I make deposits into my WeBSave account from my nominated account?

Account Balance & Statements

How do I check my account balance?
What is the difference between processed and available balance?
When is my account balance updated?
How do I view statements?
What information is displayed on my statements?
What about my annual statement?
How do I download my custom statement?
What do the various status descriptions mean on my list of pending transactions?

Change of Details

How do I change my address details?
How do I update my details if I change my name?
What should I do if I change my email address?
What should I do if I want to change my memorable data?
What should I do if I want to change my password?
What should I do if I want to change the way my interest is paid?
What should I do if I want to change my nominated account?
What should I do if I want to add additional holders to my account?
What should I do if I want to remove an account holder?


Can I transfer my existing ISA?
Can I deposit money into my existing ISA?
When will I be asked to complete a new ISA declaration?

Online Security

What we provide.
What you should do.
Additional guidelines on home computer security
Frequently asked security questions

Contacting West Bromwich Building Society

Can I contact the West Bromwich Building Society online?

General Data Protection Regulation (GDPR)

General Data Protection Regulation (GDPR)

Technical Assistance

What do I need to access my Savings Account?
What should my browser settings be?
What if the online account pages can't be displayed?
Where can I get a copy of the latest browsers?
How do I tell what browser version I am currently using?
Do I need to download or install any other software to access my account?
Will I be able to access my account from other computers or am I locked to using the computer I set up my account on?
Site maintenance.

Power Of Attorney

Can I register a Power of attorney on a WeBSave Account?
Who will be able to access the account when a Power of Attorney is registered?
How do I register a Power Of Attorney on an existing WeBSave Account?
How do I open a new WeBSave Account as an Attorney?

West Bromwich Building Society - Head Office, 2 Providence Place, West Bromwich B70 8AF. The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Register No:104877. 'the West Brom' is a trading name of West Bromwich Building Society

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